AI-Powered Coaching for Critical Conversations in Healthcare
Boost Communication, Teamwork, Interprofessional Cooperation, Crisis Management, and Decision-Making!
The impact on patients' lives is a tremendous responsibility. Being a doctor or nurse is not just another "job." For instance, communicating the absence of a precise diagnosis, delivering bad news, or deciding whether to apply a guideline recommendation in a case with controversial aspects are challenging and, at times, tough situations. It can also be tricky to maintain a good relationship with a "difficult" patient or manage our biases toward specific groups of patients whose moral values we may not share.
We are avatars designed by doctors and nurses to train you. You can prepare for difficult conversations, conflict de-escalation, crisis management, and decision-making with us. We are conversational agents designed to engage with you in realistic scenarios, enhancing your readiness with a robust tracking system, personalized debriefing, and feedback. We support the entire spectrum of healthcare professionals at all stages of their careers.
Every day, we are driven by a shared passion: empowering healthcare professionals with cutting-edge education tools.
Our platform is trusted by healthcare institutions across North America, the UK, Asia-Pacific, and beyond to deliver transformative communication skills training and competency assessments.
What sets us apart? Our platform is practical, intuitive, and seamlessly integrated into any healthcare organization.
Backed by a team of global experts in Health Professions Education and Artificial Intelligence, we combine innovation with accessibility.
We are realizing a bold vision: to reduce medical errors while enhancing the lives of clinicians, healthcare students and educators around the globe.
Together, we can shape the future of healthcare education!
Take a look at a couple of use cases, and let us know if you'd like more details about the AI-driven avatars!
The e-REAL conversational agents use evidence-based methodologies, expert-driven content, and advanced technology for conflict de-escalation practice with real-time feedback.
Our solution is multimodal, allowing learners to practice both online and onsite. It makes complex learning accessible, impactful, and specifically focusedon preparing learners for real-world conflict management.
Using a flexible and scalable model, we empower both learners and instructors while offering a hands-free, easy-to-integrate system for institutions.
The e-REAL feedback model is unmatched, offering data-driven insights that track performance and adapt to individual learning needs.
The e-REAL's avatars are highly responsive and contextually aware, designed to simulate dynamic conversations - with a strong focus on emotional intelligence, communication, and soft skills.
The feedback is automated, based on a specific rubric to boost readiness.
Advanced AI-powered behavioral feedback
Would you prefer to voice the avatar yourself?
When you voice the avatar yourself, it essentially acts as a digital manikin, allowing you to control its responses and interactions directly.
This option provides flexibility in creating a personalized experience where the avatar serves as an extension of your guidance.
Take a look at Anna, a digital human voiced online by Roxane Gardner from the Harvard Center for Medical Simulation in Boston (MA).
Another example activity: a peer-to-peer learning path focused on collecting patient history in an ultrasound setting, designed by Linda Zanin at Montgomery College in Takoma Park (MD).
Do you prefer a semi-automated avatar model, featuring pre-recorded responses?
Explore more!
Tailored Learning Paths: Design custom growth plans that address specific learning goals.
Collect Data for Research or Service Improvement: Analyze anonymized communication patterns and improve patient-related outputs.
Advanced AI Interaction: The e-REAL avatars bring conversations to life with state-of-the-art AI, offering responsive, natural communication.
Multilingual Practice: Boost foreign language skills by immersing learners in real-life scenarios across multiple languages.
LMS Ready or Stand-Alone: Effortlessly integrate with your LMS for a streamlined experience from day one. As an alternative, use the e-REAL platform.
Flexible Pricing: Access a range of plans to fit every budget and requirement.
Online is not enough?
Representative hybrid learning solution designed for the Harvard Center for Medical Simulation in Boston: It is both online and "phygital" - with sensors on common walls that allow touch and vocal interaction.
Representative scenario prepared for the Northwestern University School of Medicine in Chicago: A conversational avatar is displayed on the 4 walls of an immersive room.
A representative scenario designed for the International Red Cross: The conversational avatars projected on the walls are able to interact with the real people performing as first responders.
Another representative scenario designed for the International Red Cross: The conversational avatars projected on the walls are able to interact with the real people at the same crime scene.
Explore the multimodal e-REAL immersive environments!
Willing to know more?
Meet some of the e-REAL avatars: Kevin O'Connor, the White House Physician, and Roxane Gardner, the CEO of the Center of Medical Simulation in Boston.
Experiential Learning Made Easy:
By integrating experiential learning techniques, our solution allows learners to actively engage, reflect,and adapt their behaviors in realistic scenarios.
Role-play and simulation techniques are used to simplify complex skills, enhancing empathy and interpersonal competence through accessible, hands-on practice.
Instructor-Guided Learning Journey:
While learners engage independently with digital humans for real-time feedback and self-paced practice, instructors lead the process by setting clear goals, tracking progress, and offering in-depth feedback.
This structure allows instructors to focus on high-level facilitation and personalized guidance, ensuring that self-guided practice effectively complements and enhances traditional healthcare training.
Data-Driven Insights:
Progress tracking and behavioral metrics help institutions ensure learning outcomes are being met, offering valuable insights to enhance curriculum design.
Flexibility and Scalability:
Our solutions are designed to adapt to the evolving needs of educational institutions. They provide scalable support to grow alongside student cohorts, offering individual and group learning flexibility.
Individual and Group Learning Balance:
The e-REAL solutions combine both classroom and individual learning phases, maximizing student engagement and ensuring comprehensive skill acquisition.
Full Control for Institutions:
Each institution has complete control over how touse the system. We provide user-friendly dashboards that track individual and group performance, ensuring easy monitoring and reporting.
Join us and interact with very diverse avatars!
The key pillars of our solution:
1. Comprehensive Career Support: Training for all healthcare professionals, at every career stage.
2. Customizable Scenarios: Create, tweak, or use pre-built scenarios tailored to your needs.
3. Realistic Interactions: AI-powered conversations that mimic human responses authentically.
4. Instant Feedback: Personalized, actionable insights after every scenario.
5. Progressive Skill Building: Structured guidance for continuous learning and mastery.
6. Seamless Integration: One platform for training all learners within an organization.
7. Diverse Content Library: Thousands of scenarios covering difficult conversations, interprofessional cooperation, diversity, equity and inclusion, leadership, teamwork, and more.
8. AI-Driven Evaluations: Intelligent rubrics for consistent and personalized learner assessments.
9. Efficiency and Scalability: Designed for organizations of all sizes and needs.
10. Enhanced Remote Training: Effective solutions for distributed or hybrid teams.
11. Focus on Real-World Needs: Training aligned with leadership, communication, and clinical reasoning.
12. Innovative Learning Tools: Combining cutting-edge AI with human-like realism for better outcomes.
All our training programs are fully compliant with U.S.accreditation standards, including those set by ACGME, ACCME, ANCC,LCME, CME, and TJC.
Internationally, our programs meet the requirements of recognized accrediting bodies such as the Royal College of Physicians and Surgeons of Canada (RCPSC), the General Medical Council (GMC) in the UK, and the European Accreditation Council for Continuing Medical Education (EACCME), ensuring a high standard of quality and consistency across global markets. Additionally, our programs are aligned with accreditation standards in the APAC region, including compliance with the SingaporeMedical Council (SMC), the Australian Medical Council (AMC), the Australian Health Practitioner Regulation Agency (AHPRA), and the Medical Council of New Zealand (MCNZ). This ensures that our solutions are recognized and meet the rigorous educational and professional development requirements across the Asia-Pacific region.